Responsible Gaming at gt998
At gt998, we believe that gambling should always be a source of entertainment — never a source of stress, financial hardship, or harm. Our Responsible Gaming programme gives every Bangladesh player the tools, guidance, and support needed to stay in control and play safely.
Gambling at gt998 is an entertainment activity. Every game and every bet should be approached as a recreational experience with an accepted cost — never as a strategy to generate income or recover financial losses.
It is easy to lose track of time when playing casino games or betting on cricket. gt998 encourages all players to set a strict time limit before each session and to step away when that limit is reached, regardless of the game outcome.
Decide on a fixed amount you are comfortable losing before you start any session. Never gamble with money set aside for rent, food, household bills, or family commitments. Use gt998's deposit limit tools to enforce your personal budget automatically.
gt998 strongly advises against gambling when you are emotionally distressed, fatigued, or under the influence of substances. Sound decision-making is essential to responsible play, and impaired judgement leads to poor choices and potential harm.
Understanding the odds, house edge, and mechanics of every game you play is fundamental to responsible gaming. gt998 provides game information and paytable details for all slots, live casino, and sports betting markets so you can make informed decisions.
If you ever feel that gambling is no longer fun or that it is affecting your daily life, our support team at gt998 is ready to help 24 hours a day. Reaching out is a sign of strength, and we treat every responsible gaming enquiry with complete confidentiality.
Our Commitment to Safe Play
gt998 is committed to providing a safe, fair, and transparent gambling environment for all players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and beyond. Responsible gaming sits at the core of everything we do. It shapes how we design our products, how we communicate with players, and how we respond when someone needs support.
We recognise that for the vast majority of our players, gambling is a harmless and enjoyable pastime. Cricket betting during the BPL season, a spin on a premium slot, or a hand of live casino is simply part of a balanced entertainment lifestyle. However, we also know that for a small number of individuals, gambling can become problematic. That is why gt998 has invested in a comprehensive suite of responsible gaming tools, policies, and support pathways that give every player the ability to stay in control.
Our responsible gaming framework is built on four pillars: Prevention (stopping problem gambling before it starts through player education and robust age verification), Intervention (identifying at-risk behaviour early through account monitoring and proactive outreach), Protection (providing practical tools like deposit limits, time-outs, and self-exclusion), and Support (connecting players in need with trained support staff and external resources).
Every member of the gt998 team receives training on responsible gaming best practices. Our platform is designed so that protective tools are easy to find and quick to activate — you should never have to search hard for help. If at any point your relationship with gambling changes, gt998 will be here to support you.
18+ Age Restriction & Verification
Gambling at gt998 is strictly for adults aged 18 and above
Underage gambling is illegal and harmful. gt998 enforces a zero-tolerance policy on underage access. Any account found to belong to a person under 18 years of age will be immediately suspended, all funds will be withheld pending investigation, and the matter will be escalated to our compliance team. We will not return deposits made by underage players until a thorough review has been completed.
gt998 verifies the age of every player who registers an account. During the Know Your Customer (KYC) process, you will be asked to provide a valid government-issued photo ID — such as a Bangladesh National Identity Card (NID), passport, or driving licence — that confirms you are 18 years of age or older. Your account will remain in a restricted state until age verification is successfully completed.
In addition to our own verification procedures, gt998 strongly encourages parents and guardians to use reputable parental control software on devices that may be accessed by minors. If you share a device with anyone under 18, ensure that your gt998 account is always logged out after each session and that your login credentials are kept private.
If you suspect that a minor has opened or is using a gt998 account, please contact our support team immediately at [email protected]. All reports of underage gambling are treated as a high-priority matter and investigated without delay.
Deposit Limits
One of the most effective tools for maintaining control over your gambling spending is the deposit limit. gt998 allows every player to set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, the Platform will prevent any further deposits until the limit period resets — regardless of the payment method used (bKash, Nagad, Rocket, Upay, Visa, or Mastercard).
Set the maximum total you can deposit within any rolling 24-hour period. Ideal for players who play frequently and want to maintain tight daily control over their spending.
Cap your deposits across a full calendar week. A practical option for players who prefer to budget on a weekly basis, aligning gambling spend with a weekly income or allowance.
Set a monthly ceiling on your total deposits. This is the broadest and most strategic limit, well-suited to players who manage their entertainment budget on a monthly household basis.
To set or modify a deposit limit, log in to your gt998 account, navigate to the Responsible Gaming section of your Account Settings, and enter your preferred limit amount in BDT (৳). Reductions to your deposit limit take effect immediately. Increases to a deposit limit are subject to a mandatory 48-hour cooling-off period before they become active — this safeguard is designed to prevent impulsive decisions made in the heat of a gambling session.
gt998 will never pressure you to increase your deposit limits or remove them entirely. If you receive any communication purporting to be from gt998 that encourages you to raise your limits, please report it to [email protected] immediately, as this may indicate an unauthorised third party attempting to compromise your account.
Time-Out & Cooling-Off Periods
Sometimes all a player needs is a short break from gambling to regain perspective and restore balance. The gt998 Time-Out feature lets you temporarily suspend your account for a defined period without permanently closing it. This is distinct from full self-exclusion and is designed for players who want a brief pause rather than a long-term break.
During a Time-Out period, you will not be able to log in to your gt998 account, place bets, play casino games, or make deposits. Any active bonuses will be paused for the duration of the time-out. Pending withdrawals will continue to be processed as normal during your break.
Choose Your Time-Out Duration
gt998 offers time-out periods of 24 hours, 48 hours, 7 days, 14 days, or 30 days. Select the duration that feels right for your current situation. You can also request a custom duration by contacting [email protected].
Activate Via Account Settings
Log in to your gt998 account and go to the Responsible Gaming section. Select "Time-Out", choose your preferred duration, and confirm. Your account will be suspended within minutes of your request being processed.
Time-Out Cannot Be Lifted Early
Once a time-out is in place, gt998 will not reactivate your account before the chosen period expires — even if you contact support and request early reinstatement. This non-negotiable waiting period is a deliberate consumer protection measure.
Automatic Reactivation
At the end of your chosen time-out period, your account will be automatically reactivated. You will receive a notification at your registered email address confirming that access has been restored. If you feel you need more time, you can immediately set a new time-out.
Thinking about a longer break? If 30 days is not sufficient and you feel you need a more sustained period away from gambling, we strongly recommend activating the Self-Exclusion tool instead. Self-exclusion provides a more robust and longer-lasting layer of protection.
Self-Exclusion
Self-exclusion is the most decisive step a player can take to stop gambling on gt998. When you self-exclude, your account is locked for a minimum period of six months, and you will not be able to access the Platform for any purpose during that time. gt998 treats every self-exclusion request with the utmost seriousness and implements the block without delay.
Unlike a time-out, self-exclusion cannot be reversed by simply waiting for a period to expire. At the end of the minimum self-exclusion term, gt998 will not automatically reactivate your account. You must submit a formal written request to [email protected], and there is a mandatory 7-day reflection period before reinstatement is considered. This design is intentional — it creates a meaningful barrier between impulse and action.
- Minimum Duration: 6 months. Longer periods — 1 year, 2 years, 3 years, or permanent — are available on request.
- Immediate Effect: Your account is locked within 24 hours of your self-exclusion request being confirmed by our team.
- Balance Withdrawal: Any remaining balance in your account at the time of self-exclusion will be processed as a withdrawal to your registered payment method (bKash, Nagad, Rocket, etc.) within the standard processing timeframe.
- Marketing Suppression: gt998 will immediately remove you from all marketing and promotional communications for the full duration of your self-exclusion period.
- Permanent Self-Exclusion: If you choose permanent self-exclusion, your account will be closed and your data handled in accordance with our Privacy Policy and data retention obligations. This action cannot be reversed.
- How to Request: Contact [email protected] with the subject line "Self-Exclusion Request", or use the Self-Exclusion option in your Account Settings under the Responsible Gaming section.
Important: Self-exclusion from gt998.app applies only to this Platform. If you feel you need broader exclusion from gambling, we encourage you to explore self-exclusion options with other platforms and to seek support from a qualified counselling service.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious, even to the person experiencing it. The following signs may indicate that gambling is shifting from a form of entertainment to a harmful habit. If several of these apply to you or someone you care about, it may be time to seek support.
- Gambling with money that was intended for household essentials such as rent, food, utility bills, or your children's needs — and feeling unable to stop even when you know the financial consequences.
- Chasing losses — continuing to bet in an attempt to recover money lost in a previous session, often resulting in larger losses and deeper financial distress.
- Feeling irritable, anxious, or restless when you are unable to gamble, or when you try to cut down or stop gambling and find yourself unable to do so.
- Lying to family members, friends, or colleagues about how much time or money you spend gambling, or hiding your gambling activity from people close to you.
- Gambling for progressively longer sessions or with progressively larger amounts of money in order to experience the same level of excitement — a pattern known as tolerance.
- Neglecting work, study, family responsibilities, or personal health because of time spent gambling, or experiencing a significant decline in performance at work or school.
- Borrowing money, selling personal belongings, or taking out loans to fund gambling activity, or to pay off gambling-related debts.
- Feeling a persistent preoccupation with gambling — constantly thinking about past sessions, planning future bets, or devising ways to obtain more funds for gambling.
Recognising these signs — in yourself or in someone you know — is the first and most important step toward recovery. Problem gambling is a recognised health condition, not a moral failing. With the right support, it is fully possible to regain control. gt998 urges you to reach out and ask for help as soon as you identify any of these patterns.
Player Protection Tools
gt998 makes a comprehensive set of responsible gaming tools available to every registered player at no cost and with no penalty. These tools can be accessed at any time from the Responsible Gaming section within your account settings. A summary of available controls is provided below:
Set daily, weekly, or monthly caps on how much you can deposit. Reductions are immediate; increases require a 48-hour cooling-off period.
View a complete record of your deposits, withdrawals, wins, losses, and net position over any date range directly from your account dashboard.
Suspend your account for 24 hours up to 30 days. Cannot be reversed before the selected period ends. Account reactivates automatically on expiry.
Lock your account for a minimum of 6 months. Reinstatement requires a formal written request and a mandatory 7-day reflection period.
Unsubscribe from all gt998 promotional emails, SMS messages, and bonus offers at any time via your account preferences, without affecting your ability to play.
Request permanent account closure at any time by contacting [email protected]. Your remaining balance will be returned to your registered payment method.
gt998 also monitors player accounts for behavioural indicators that may suggest problem gambling — such as rapid session frequency increases, escalating bet sizes, or patterns consistent with loss chasing. Where our system identifies potential concern, a member of our responsible gaming team may reach out proactively to check in with you and offer information about available support tools. This outreach is entirely supportive in nature and does not affect your account standing in any way.
Getting Help & Support
If you are concerned about your own gambling or that of someone close to you, please do not hesitate to reach out. gt998's responsible gaming support team is available around the clock and responds to all enquiries with professionalism and complete confidentiality. You can contact us directly at [email protected] using the subject line "Responsible Gaming Support".
When you contact our responsible gaming team, we will listen to your concerns without judgement, explain all of the protective tools available to you on the gt998 platform, help you set up deposit limits, time-out periods, or self-exclusion as appropriate, and follow up to ensure that the measures put in place are working effectively for you.
gt998 also encourages players in Bangladesh who need additional support to speak with a trusted friend, family member, or doctor about their concerns. Gambling-related harm is a recognised health issue, and professional counselling services can make a meaningful difference. Seeking help is a sign of strength, and recovery is entirely possible with the right support network in place.
gt998 Responsible Gaming Contact: Reach our dedicated responsible gaming support team any time at [email protected]. Use the subject line "Responsible Gaming Support" for priority handling. All communications are treated in strict confidence.
gt998 is also committed to ongoing staff training and responsible gaming policy development. We regularly review our tools, policies, and player-facing communications to ensure they meet the highest standards of player protection. Your safety and wellbeing are not a secondary consideration — they are central to how gt998 operates as a platform.
Remember: gambling should always be a choice made freely, within your means, and for the purpose of entertainment. The moment it stops feeling that way, gt998 is here to help you regain control. You are never alone in this.
Play Responsibly — Enjoy the Game
When you are ready to play, gt998 has world-class cricket betting, premium slots, live casino, bingo, and Andar Bahar waiting for you — all in a safe, fair environment built for Bangladesh players.
🔞 18+ only · Gambling involves financial risk · Please play responsibly